Makro dragging its heels to give back to their customers what is righfully theirs!

I am making a complain about Makro after the previous complaint last week on the 24th of May we are still waiting for what is rightfully ours, that is the money that was supposed to be refunded over a month ago. It is looking very much like Makro is dragging its heels in sorting this matter out, This proves how utterly hopeless they are and why potential customers should be aware of this utterly reprehensible service which is beyond disgusting! How can they hold on to a customers money like this? It certainly does not ever encourage us to ever utilize them ever again in future! Here below is the generic reply that was received - 24 May 2019, 10:34 - "Good Day Thank you for bringing this matter to our attention. Kindly accept our sincerest apologies for the service you have received from our Sturbens Valley branch. This is not how our customers should be treated when bringing products within our 14day returns policy. We will follow up on your refund with our Finance department and as soon as feedback is received we will contact you. Kind Regards, Makro Hellopeter Team