Makro drag feet over return/refund on faulty goods

Trying to return faulty Magneto lanterns, ordered online on the 25th of November 2022. Logged a return on the 20th of April 2023 and still waiting for feedback related to this return.

To date, after numerous emails requesting feedback, the only feedback I've received is an email from Nomsa Mlambo apologizing for the delay. That was on the 29th of April!!! Nothing since!! Go figure?!!

It's quite unreal and in sharp contrast to how returns are handled by the competition, in particular Take a lot.

I'll choose the latter over these chumps, any day of the week.