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shahid H

1 reviews | Active since Mar 2009

18 Jul 2019, 15:21

Makro - dont waste your time.

I ordered a swing set for my kids on the 3rd of July, item was showing in stock at the germiston branch. 5 days later without hearing a pop from Makro, i phone them to ask whats the issue, and was told they will get back to me. They didnt of course, and the next day i had to call back. I was finally told after holding on forever, that the swing is actually out of stock and they will be bringing it to the germiston branch from another branch in the west of joburg. Fast forward to today, teh 18th of July, many many calls and promises, i still dont have the set and my kids have even forgotten about it. What an absolute disappointment. 1 star is not even worthy of this pathetic excuse of a company.

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Replies (1)
Makro
Makro's reply18 Jul 2019, 16:53
Official
Good day Shahid,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received. Please be advised that we will raise this with our in store managers to advise in this regard and as soon as feedback is received, we will contact you.

We do humbly apologize for this and will do our best to resolve.

Kind Regards,
Makro Hellopeter Team