AV
Andhrika V
1 reviews | Active since May 2020
18 May 2020, 18:15
Makro - DONT TRUST ONLINE PLATFORM!
A Dyson V10 was purchased in early May online from the Woodmead branch. Order was confirmed and paid for. Yesterday (17 March 20) we received a notification that the vacuum cleaner was dispatched ( way past the 7-10 day delivery period but understandable due to COVID 19) hence we did not complain about the delivery delay. Today 18 Match 20 we receive a message that the order is cancelled due to no stock being avail . This is ridiculous to know more than 2 weeks later that no stock is available. Surely if this was the case the order should have been cancelled much earlier. Also note worthy that the device was paid for upfront and a refund will take another 10 working days. Absolutely unacceptable - we would like the device delivered asap
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Replies (2)
Makro's replyOfficial
19 May 2020, 08:08Good day Andhrika,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply19 May 2020, 08:08
Official
Good day Andhrika,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
AV
Andhrika V's updateReviewer Update
22 May 2020, 12:24 Good day David
Your response below is unacceptable and if I’m being honest frustrating and a waste of my time.
Note the following :
1. An online order for a Dyson V10 2. The online order was done in CT 3. The order was made on the 09 May 20204. The order confirmation and dispatch was confirmed 2 days later .5. The Order was received today - 10 working days from the order being placed - within the time frame as per the agreement
Now based on the above , I need to you advise on the following :
1. If there is no availability of stock : how was this order delivered?2. Surely if CT has stock in an effort to rectify the poor service we have received : the Dyson should Have been shipped from CT.3 . The order mentioned above was placed a week after ours yet delivery was successful.4. The response time is clearly excessive: if stock was the issue this should have been communicated a lot earlier - the order in CT dispatch was confirmed after 2 days.5. We waited in excess of two weeks before any feedback was received and yet we were patient due to COVID 195. Surely it’s unacceptable to have such a big difference in service and management of the JHB store vs the Cape Gate store
My suggestion to you is , if you haven’t done so already : try and source the Dyson v10 from another province alternatively when you are able to “secure” stock deliver it to us then at the price of the special.
It’s also note worthy to add, I went into the store at Cape Gate on the 2 /05 and purchased the V10.The online ordering question was placed on the same day and a week later we referred a friend to purchase from your store .
Surely you should offer better service to loyal customers.
I await your response .
RegardsAndhrika
On Tue, 19 May 2020 at 15:22, David Twala <***> wrote:Good day Leslie Apologies for the delayed response. I have attempted to source the stock directly from suppliers through our H/O buyers and have been informed that the supplier itself doesn’t have stock, I had asked them to send us 5:Unfortunately the order has been cancelled and your refund will be processed accordingly. Please accept my sincerest apologies. Thanks David TwalaGeneral Sales ManagerMakro Woodmead
Your response below is unacceptable and if I’m being honest frustrating and a waste of my time.
Note the following :
1. An online order for a Dyson V10 2. The online order was done in CT 3. The order was made on the 09 May 20204. The order confirmation and dispatch was confirmed 2 days later .5. The Order was received today - 10 working days from the order being placed - within the time frame as per the agreement
Now based on the above , I need to you advise on the following :
1. If there is no availability of stock : how was this order delivered?2. Surely if CT has stock in an effort to rectify the poor service we have received : the Dyson should Have been shipped from CT.3 . The order mentioned above was placed a week after ours yet delivery was successful.4. The response time is clearly excessive: if stock was the issue this should have been communicated a lot earlier - the order in CT dispatch was confirmed after 2 days.5. We waited in excess of two weeks before any feedback was received and yet we were patient due to COVID 195. Surely it’s unacceptable to have such a big difference in service and management of the JHB store vs the Cape Gate store
My suggestion to you is , if you haven’t done so already : try and source the Dyson v10 from another province alternatively when you are able to “secure” stock deliver it to us then at the price of the special.
It’s also note worthy to add, I went into the store at Cape Gate on the 2 /05 and purchased the V10.The online ordering question was placed on the same day and a week later we referred a friend to purchase from your store .
Surely you should offer better service to loyal customers.
I await your response .
RegardsAndhrika
On Tue, 19 May 2020 at 15:22, David Twala <***> wrote:Good day Leslie Apologies for the delayed response. I have attempted to source the stock directly from suppliers through our H/O buyers and have been informed that the supplier itself doesn’t have stock, I had asked them to send us 5:Unfortunately the order has been cancelled and your refund will be processed accordingly. Please accept my sincerest apologies. Thanks David TwalaGeneral Sales ManagerMakro Woodmead
AV
Andhrika V's update22 May 2020, 12:24
Reviewer Update
Good day David
Your response below is unacceptable and if I’m being honest frustrating and a waste of my time.
Note the following :
1. An online order for a Dyson V10 2. The online order was done in CT 3. The order was made on the 09 May 20204. The order confirmation and dispatch was confirmed 2 days later .5. The Order was received today - 10 working days from the order being placed - within the time frame as per the agreement
Now based on the above , I need to you advise on the following :
1. If there is no availability of stock : how was this order delivered?2. Surely if CT has stock in an effort to rectify the poor service we have received : the Dyson should Have been shipped from CT.3 . The order mentioned above was placed a week after ours yet delivery was successful.4. The response time is clearly excessive: if stock was the issue this should have been communicated a lot earlier - the order in CT dispatch was confirmed after 2 days.5. We waited in excess of two weeks before any feedback was received and yet we were patient due to COVID 195. Surely it’s unacceptable to have such a big difference in service and management of the JHB store vs the Cape Gate store
My suggestion to you is , if you haven’t done so already : try and source the Dyson v10 from another province alternatively when you are able to “secure” stock deliver it to us then at the price of the special.
It’s also note worthy to add, I went into the store at Cape Gate on the 2 /05 and purchased the V10.The online ordering question was placed on the same day and a week later we referred a friend to purchase from your store .
Surely you should offer better service to loyal customers.
I await your response .
RegardsAndhrika
On Tue, 19 May 2020 at 15:22, David Twala <***> wrote:Good day Leslie Apologies for the delayed response. I have attempted to source the stock directly from suppliers through our H/O buyers and have been informed that the supplier itself doesn’t have stock, I had asked them to send us 5:Unfortunately the order has been cancelled and your refund will be processed accordingly. Please accept my sincerest apologies. Thanks David TwalaGeneral Sales ManagerMakro Woodmead
Your response below is unacceptable and if I’m being honest frustrating and a waste of my time.
Note the following :
1. An online order for a Dyson V10 2. The online order was done in CT 3. The order was made on the 09 May 20204. The order confirmation and dispatch was confirmed 2 days later .5. The Order was received today - 10 working days from the order being placed - within the time frame as per the agreement
Now based on the above , I need to you advise on the following :
1. If there is no availability of stock : how was this order delivered?2. Surely if CT has stock in an effort to rectify the poor service we have received : the Dyson should Have been shipped from CT.3 . The order mentioned above was placed a week after ours yet delivery was successful.4. The response time is clearly excessive: if stock was the issue this should have been communicated a lot earlier - the order in CT dispatch was confirmed after 2 days.5. We waited in excess of two weeks before any feedback was received and yet we were patient due to COVID 195. Surely it’s unacceptable to have such a big difference in service and management of the JHB store vs the Cape Gate store
My suggestion to you is , if you haven’t done so already : try and source the Dyson v10 from another province alternatively when you are able to “secure” stock deliver it to us then at the price of the special.
It’s also note worthy to add, I went into the store at Cape Gate on the 2 /05 and purchased the V10.The online ordering question was placed on the same day and a week later we referred a friend to purchase from your store .
Surely you should offer better service to loyal customers.
I await your response .
RegardsAndhrika
On Tue, 19 May 2020 at 15:22, David Twala <***> wrote:Good day Leslie Apologies for the delayed response. I have attempted to source the stock directly from suppliers through our H/O buyers and have been informed that the supplier itself doesn’t have stock, I had asked them to send us 5:Unfortunately the order has been cancelled and your refund will be processed accordingly. Please accept my sincerest apologies. Thanks David TwalaGeneral Sales ManagerMakro Woodmead