1 reviews | Active since Apr 2017

13 Apr 2017, 13:26

Makro - dont inform when buying pool about assembling

<p>Hi; I'm deeply disappointed with the after treatment I got after buying a shoot vegas pool table wood top. I was informed on delivery the pool is not setup. In your adverti*****t, you should state that it will just be drooped in a box. I spoke to manager Mpho and online customer service: Daliqolo on the assembling of pool table. I was told assembling is free by Makro staff. Called M5 on this number: ********** 000, I got taken from pillar to post. Every minutes I call, the assembling charge increases. When I called M5, assembling was free, I call second time R250, third time R350, now is R500. Why didn't Makro inform me about extra charges, why didn't you inform me, I will have to talk to *********** staff in M5. Now my living room is filled with a box that I don't know what to do with. Mpho promised to call me to solve this. No call as yet. From your advert inform us about this. So disappointed.</p>

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Replies (4)
Makro
Makro's reply21 Apr 2017, 07:13
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Best regards,

's update25 Apr 2017, 03:58
Reviewer Update

Thanks for reviewing this. Awaiting response.

's update11 May 2017, 09:54
Reviewer Update

Hi;

I'm still awaiting outcome of your investigation. It has been 3 weeks already.

Makro
Makro's reply12 May 2017, 09:11
Official

Good day,

Apologies for the late response and delay to your problem being resolved. We are working on it and we will do our best it get resolved today.

Regards

Mbali Makhanya

Best regards,