MW
Monique W
1 reviews | Active since Oct 2015
22 Jun 2020, 13:13
Makro don't deliver online orders!!!
Waiting for an online order, since 6June,and if I track my order, they say it's been packed since last week Wednesday! Seriously courier services does not take weeks to pick up a parcel!!!
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Replies (2)MW
Monique W's updateReviewer Update
24 Jun 2020, 09:43Still waiting for my order< now on working day 13, my order is still packed from 17June, seems like courier services struggle to find Makro!!!! When you phone Makro they just say that the courier will pick it up tomorrow!!!! Extreme bad service!!!!!!!!!!!!!!!!!!!!!!!
MW
Monique W's update24 Jun 2020, 09:43
Reviewer Update
Still waiting for my order< now on working day 13, my order is still packed from 17June, seems like courier services struggle to find Makro!!!! When you phone Makro they just say that the courier will pick it up tomorrow!!!! Extreme bad service!!!!!!!!!!!!!!!!!!!!!!!
Makro's replyOfficial
03 Jul 2020, 17:08Good day Monique,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jul 2020, 17:08
Official
Good day Monique,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team