Makro dont deliver goods

Item: Makro
Rating: 1
Author: Noleen H

I ordered a T.V. online on the 17 May 2020. They said it would take 10 working days . It is the 9 June 2020 and I have still not received it . The cost of the T.V.was R3289.00 which I have paid. I have tried phoning them but they keep passing me form one person to the next or they don't answer the phones. Surely this is ***** as they took my money and did not deliver the goods. How do I get my money back. Don't ever order online from Makro

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Replies (1)

Makro's replyOfficial

02 Jul 2020, 12:52

Good day Noleen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply02 Jul 2020, 12:52

Official