Makro dont care about their customers

I bought a fridge on-line in August 2022. The fridge parts 1st stopped working and then the freezer part. i went online and logged a return and was schedule for 26 November 2022. That never happened. I then called them and they emailed me the schedule to complete. That was saturday. Today is Tuesday and i still have not received confirmation that they have received my email or if they have actioned the matter?