Makro Don't care about customer service - Worst Delivery Service

Worst Delivery Service I ordered a TV stand on June 19, with delivery expected by June 28. Since then, I’ve been contacting Makro with no assistance. Today, when I followed up on a case they supposedly logged yesterday, their agent told me I had to contact the courier myself. I asked them to email me the courier’s contact details—nothing received. No follow-up, no support. Absolutely unacceptable service.