Makro dont care about customer service

I appeal to potential Makro customer, Please read my story before you buy anything from Makro.

We bought a Samsung UHD 50" 7 series from Makro which they removed from the box to test and re-packaged it before we left. When I arrived at home to setup the TV we noticed a line across the screen at first we were puzzled as to why and how there is a line across the screen but thought Makro is a family honest company and will replace the TV only to be left disappointed when they responded by saying they wont replace it as it had impact damage. I continue to peruse them as I was really flabbergasted by the response knowing the amount of caution put into setting up the TV and how this could have happened.

Only later they sent me the in store video footage (to prove that they have tested the Tv in front of me.) where I noticed the salesman put pressure on the screen, the very same spot where the TV is damaged and knocks into me. Only then I understood how this could have happened but yet Makro continue to undermine me and insist I am a ****, laughs at me over the phone (Andre Jansen).

So my advise to honest hard working South African's, stay away from Makro, they have my money and my TV. They will continue to buy inferior products to push profits, don't give a hoots about customer service and do anything that they can to **** honest customer from their money, attitudes that suggest the customers are always wrong / ***** / ******.