Makro dont care

Dear Makro Management,

I am writing to express my extreme disappointment and frustration with the lack of urgency and care shown by your company towards my recent complaint. As a 76-year-old pensioner, I purchased an inverter from Makro for R15500, and after just three weeks, it stopped working completely.

In my desperate situation, I arranged for my son-in-law to return the faulty product on my behalf. He explained to your staff that the inverter was essential for an elderly lady who is left alone in the dark with no security or lights. Despite your personnel committing to expediting the process, this promise has not been fulfilled.

Despite continously following up on this no action has been taken to resolve this. As you can imagine, this is unacceptable and extremely distressing for me. I feel as though my plight has been disregarded, and my trust in your company has been broken.

It is distressing to note that Makro management has not taken the necessary steps to address my concerns. This has left me with no other option but to explore other alternatives as it seems that Makro does not care about the plight of a senior citizen who has been left alone and in the dark.

I trust that you will take the necessary steps to pass on the refund without any further delay.