Makro doesn't want my money!!!!

I paid my account via the app, 3 days later I get a message stating "error". I reported it on the playstore rating, just to get a response saying I must email them. I do this, add a screenshot as asked on their response on the playstore app rating, just to get a response asking for a screenshot. This means they are not reading my email!!!! Also ask me all sorts of details like phone make, service provider etc....as if thats the problem!!! I then go online to also get a message "We are currently offline-please try again". How long can you be "offline"??????? I've been trying for 7 days to just pay my account😡😠😡😠😡😠 And then Makro is very quick to report you to the credit bureau if you don't pay on time but their payment "portals" are not working!