SE
Suliman E
1 reviews | Active since May 2016
23 Sept 2025, 16:44
Makro doesn't know what it's doing!
On 23rd May 2025 I bought a Navasolar UPS trolley from Makro Online. It worked well and then in August it began giving me problems. The battery was charging all the time and eventually the alarm was on continuously - with error [04] - I could not use it and contacted Makro who collected the item ref 1ED4N. I then received a repair note from COREX (pty) Ltd ref CRO ***3 saying the item cannot be returned and it was fixed with the correct battery type. On receiving it - it worked for a short while and within 24 hours I got the same error and the alarm remained on. The UPS cannot be used at all. What do I do with a UPS that beeps continuously and is non-working. I wrote back to Makro to come collect it but they seem to have their wires crossed and told me that I must fetch the unit at their store ref MH2TJH105I1 Can someone please assist. We have been customers of Makro for many years and spend a decent amount every month. Why am I getting the run around on this unit that is fault three months after purchase.
Helpful (0)
Replies (25)0
Replies (25)
Makro's replyOfficial
24 Sept 2025, 11:12Hi Suliman,
We are sorry to hear that your product is still faulty.
Kindly provide us with your order number so that we can follow up for you.
W apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your product is still faulty.
Kindly provide us with your order number so that we can follow up for you.
W apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply24 Sept 2025, 11:12
Official
Hi Suliman,
We are sorry to hear that your product is still faulty.
Kindly provide us with your order number so that we can follow up for you.
W apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are sorry to hear that your product is still faulty.
Kindly provide us with your order number so that we can follow up for you.
W apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
SE
Suliman E's updateReviewer Update
24 Sept 2025, 18:43Original purchase 23-05-2025 Order number MAK***
Invoice number ***6
Return request ID: MH2TJH105I1
COREX Return details - CRO Number: ***3
Customer ***
Invoice number ***6
Return request ID: MH2TJH105I1
COREX Return details - CRO Number: ***3
Customer ***
SE
Suliman E's update24 Sept 2025, 18:43
Reviewer Update
Original purchase 23-05-2025 Order number MAK***
Invoice number ***6
Return request ID: MH2TJH105I1
COREX Return details - CRO Number: ***3
Customer ***
Invoice number ***6
Return request ID: MH2TJH105I1
COREX Return details - CRO Number: ***3
Customer ***
Makro's replyOfficial
25 Sept 2025, 10:15Hi Suliman,
Thank you for logging the return for the product that is faulty.
You will be notified when the product will be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for logging the return for the product that is faulty.
You will be notified when the product will be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply25 Sept 2025, 10:15
Official
Hi Suliman,
Thank you for logging the return for the product that is faulty.
You will be notified when the product will be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for logging the return for the product that is faulty.
You will be notified when the product will be collected.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
SE
Suliman E's updateReviewer Update
08 Oct 2025, 12:12Thank you for your assistance. The UPS trolley was collected on the 25th September, but I haven't heard from Makro or the supplier since then.
Can you please follow up and let me know what's happening
Can you please follow up and let me know what's happening
SE
Suliman E's update08 Oct 2025, 12:12
Reviewer Update
Thank you for your assistance. The UPS trolley was collected on the 25th September, but I haven't heard from Makro or the supplier since then.
Can you please follow up and let me know what's happening
Can you please follow up and let me know what's happening
Makro's replyOfficial
08 Oct 2025, 13:30Hi Suliman,
We have requested for feedback from the returns team.
We will keep you updated once feedback is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
We have requested for feedback from the returns team.
We will keep you updated once feedback is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply08 Oct 2025, 13:30
Official
Hi Suliman,
We have requested for feedback from the returns team.
We will keep you updated once feedback is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
We have requested for feedback from the returns team.
We will keep you updated once feedback is received.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
SE
Suliman E's updateReviewer Update
16 Oct 2025, 15:45Good afternoon,
I'm really struggling with this. I received an email (see below) from Makro to say that this unit cannot be refunded because the plug has been changed.
I have not changed any plug, and I have not done any changes to the unit. The original cable is included with the unit. The unit is not functional. It has a problem. I need it replaced or repaired or refunded. Request ID: M1O1VELJKIR
We have spent in excess of R250'000 this year with Makro (account number ***, so I'm not trying to de***** Makro in any way. We run a business and I bought the equipment from Makro in good faith that it will be from a reputable company who we are accustomed to dealing with.
email received from Makro -"We apologise for the inconvenience, but we’ve assessed your product and had to reject your return request. Reason: The plug has been removed or changed "
I'm really struggling with this. I received an email (see below) from Makro to say that this unit cannot be refunded because the plug has been changed.
I have not changed any plug, and I have not done any changes to the unit. The original cable is included with the unit. The unit is not functional. It has a problem. I need it replaced or repaired or refunded. Request ID: M1O1VELJKIR
We have spent in excess of R250'000 this year with Makro (account number ***, so I'm not trying to de***** Makro in any way. We run a business and I bought the equipment from Makro in good faith that it will be from a reputable company who we are accustomed to dealing with.
email received from Makro -"We apologise for the inconvenience, but we’ve assessed your product and had to reject your return request. Reason: The plug has been removed or changed "
SE
Suliman E's update16 Oct 2025, 15:45
Reviewer Update
Good afternoon,
I'm really struggling with this. I received an email (see below) from Makro to say that this unit cannot be refunded because the plug has been changed.
I have not changed any plug, and I have not done any changes to the unit. The original cable is included with the unit. The unit is not functional. It has a problem. I need it replaced or repaired or refunded. Request ID: M1O1VELJKIR
We have spent in excess of R250'000 this year with Makro (account number ***, so I'm not trying to de***** Makro in any way. We run a business and I bought the equipment from Makro in good faith that it will be from a reputable company who we are accustomed to dealing with.
email received from Makro -"We apologise for the inconvenience, but we’ve assessed your product and had to reject your return request. Reason: The plug has been removed or changed "
I'm really struggling with this. I received an email (see below) from Makro to say that this unit cannot be refunded because the plug has been changed.
I have not changed any plug, and I have not done any changes to the unit. The original cable is included with the unit. The unit is not functional. It has a problem. I need it replaced or repaired or refunded. Request ID: M1O1VELJKIR
We have spent in excess of R250'000 this year with Makro (account number ***, so I'm not trying to de***** Makro in any way. We run a business and I bought the equipment from Makro in good faith that it will be from a reputable company who we are accustomed to dealing with.
email received from Makro -"We apologise for the inconvenience, but we’ve assessed your product and had to reject your return request. Reason: The plug has been removed or changed "
Makro's replyOfficial
20 Oct 2025, 11:06Hi Suliman,
We have requested for feedback from the returns team with regards to the email that you have received.
We will provide feedback, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We have requested for feedback from the returns team with regards to the email that you have received.
We will provide feedback, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply20 Oct 2025, 11:06
Official
Hi Suliman,
We have requested for feedback from the returns team with regards to the email that you have received.
We will provide feedback, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We have requested for feedback from the returns team with regards to the email that you have received.
We will provide feedback, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
SE
Suliman E's updateReviewer Update
06 Nov 2025, 10:08I have been trying since August to resolve this matter.
I have not had any feedback from Makro except confusing emails.
The item does not work! I have asked for it to be replaced or repaired. It is now several months and I cannot expend so much energy on chasing Makro on a faulty item.
Can someone please give me feedback on the status of this return? Please do not return the item to me, and it is faulty because I don't have time to pursue this matter.
I really did not believe it would be so frustrating to deal with Makro.
I have not had any feedback from Makro except confusing emails.
The item does not work! I have asked for it to be replaced or repaired. It is now several months and I cannot expend so much energy on chasing Makro on a faulty item.
Can someone please give me feedback on the status of this return? Please do not return the item to me, and it is faulty because I don't have time to pursue this matter.
I really did not believe it would be so frustrating to deal with Makro.
SE
Suliman E's update06 Nov 2025, 10:08
Reviewer Update
I have been trying since August to resolve this matter.
I have not had any feedback from Makro except confusing emails.
The item does not work! I have asked for it to be replaced or repaired. It is now several months and I cannot expend so much energy on chasing Makro on a faulty item.
Can someone please give me feedback on the status of this return? Please do not return the item to me, and it is faulty because I don't have time to pursue this matter.
I really did not believe it would be so frustrating to deal with Makro.
I have not had any feedback from Makro except confusing emails.
The item does not work! I have asked for it to be replaced or repaired. It is now several months and I cannot expend so much energy on chasing Makro on a faulty item.
Can someone please give me feedback on the status of this return? Please do not return the item to me, and it is faulty because I don't have time to pursue this matter.
I really did not believe it would be so frustrating to deal with Makro.
Makro's replyOfficial
07 Nov 2025, 16:39Hi Suliman,
We acknowledge your annoyance, and we have informed the returns department that you mentioned that you did not tamper with the plug.
The team will get in touch with the supplier and update you on the result.
Best regards,
Makro Social Media Team.
We acknowledge your annoyance, and we have informed the returns department that you mentioned that you did not tamper with the plug.
The team will get in touch with the supplier and update you on the result.
Best regards,
Makro Social Media Team.
Best regards,
Makro's reply07 Nov 2025, 16:39
Official
Hi Suliman,
We acknowledge your annoyance, and we have informed the returns department that you mentioned that you did not tamper with the plug.
The team will get in touch with the supplier and update you on the result.
Best regards,
Makro Social Media Team.
We acknowledge your annoyance, and we have informed the returns department that you mentioned that you did not tamper with the plug.
The team will get in touch with the supplier and update you on the result.
Best regards,
Makro Social Media Team.
Best regards,
SE
Suliman E's updateReviewer Update
20 Nov 2025, 11:26Good day,
I am reaching out in desperation. I've been battling to resolve this matter since August, and am really not making any headway.
I get notices from Makro that they will be collecting the item, but the item is already with them.
I really need to know how to resolve this matter. Either it's going to be replaced with one that's working, or I be refunded. I really can't keep sending emails backwards and forwards and getting new reference numbers and collection notices. It's really very frustrating and time-consuming.
Latest reference - 1QHLN
I don't have the time to keep writing emails that really go nowhere and read lead to nothing productive.
Please help!
I am reaching out in desperation. I've been battling to resolve this matter since August, and am really not making any headway.
I get notices from Makro that they will be collecting the item, but the item is already with them.
I really need to know how to resolve this matter. Either it's going to be replaced with one that's working, or I be refunded. I really can't keep sending emails backwards and forwards and getting new reference numbers and collection notices. It's really very frustrating and time-consuming.
Latest reference - 1QHLN
I don't have the time to keep writing emails that really go nowhere and read lead to nothing productive.
Please help!
SE
Suliman E's update20 Nov 2025, 11:26
Reviewer Update
Good day,
I am reaching out in desperation. I've been battling to resolve this matter since August, and am really not making any headway.
I get notices from Makro that they will be collecting the item, but the item is already with them.
I really need to know how to resolve this matter. Either it's going to be replaced with one that's working, or I be refunded. I really can't keep sending emails backwards and forwards and getting new reference numbers and collection notices. It's really very frustrating and time-consuming.
Latest reference - 1QHLN
I don't have the time to keep writing emails that really go nowhere and read lead to nothing productive.
Please help!
I am reaching out in desperation. I've been battling to resolve this matter since August, and am really not making any headway.
I get notices from Makro that they will be collecting the item, but the item is already with them.
I really need to know how to resolve this matter. Either it's going to be replaced with one that's working, or I be refunded. I really can't keep sending emails backwards and forwards and getting new reference numbers and collection notices. It's really very frustrating and time-consuming.
Latest reference - 1QHLN
I don't have the time to keep writing emails that really go nowhere and read lead to nothing productive.
Please help!
Makro's replyOfficial
21 Nov 2025, 14:29Hi Suliman,
We apologies for the inconvenience we have caused you.
Kindly relog the return so that the refund can be redone.
We understand your frustration and disappointment concerning the delay in receiving your refund.
We apologies for the inconvenience we have caused you.
Kindly relog the return so that the refund can be redone.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Best regards,
Makro's reply21 Nov 2025, 14:29
Official
Hi Suliman,
We apologies for the inconvenience we have caused you.
Kindly relog the return so that the refund can be redone.
We understand your frustration and disappointment concerning the delay in receiving your refund.
We apologies for the inconvenience we have caused you.
Kindly relog the return so that the refund can be redone.
We understand your frustration and disappointment concerning the delay in receiving your refund.
Best regards,
SE
Suliman E's updateReviewer Update
21 Nov 2025, 21:28I tried to log a return on the Makro website, but it will not allow me to return the item. The item was collected on 25th September, and I have not received it back yet.
This has been part of my frustrating journey because nobody seems to know where the item is. It is currently with Makro, and I would greatly appreciate a refund.
This has been part of my frustrating journey because nobody seems to know where the item is. It is currently with Makro, and I would greatly appreciate a refund.
SE
Suliman E's update21 Nov 2025, 21:28
Reviewer Update
I tried to log a return on the Makro website, but it will not allow me to return the item. The item was collected on 25th September, and I have not received it back yet.
This has been part of my frustrating journey because nobody seems to know where the item is. It is currently with Makro, and I would greatly appreciate a refund.
This has been part of my frustrating journey because nobody seems to know where the item is. It is currently with Makro, and I would greatly appreciate a refund.
Makro's replyOfficial
24 Nov 2025, 09:06Hi Suliman,
We apologize that this matter is taking longer than it is supposed to.
We have advise the returns team of your feedback.
We will provide you with feedback as soon as we have received it.
Regards,
Makro social media team.
We apologize that this matter is taking longer than it is supposed to.
We have advise the returns team of your feedback.
We will provide you with feedback as soon as we have received it.
Regards,
Makro social media team.
Best regards,
Makro's reply24 Nov 2025, 09:06
Official
Hi Suliman,
We apologize that this matter is taking longer than it is supposed to.
We have advise the returns team of your feedback.
We will provide you with feedback as soon as we have received it.
Regards,
Makro social media team.
We apologize that this matter is taking longer than it is supposed to.
We have advise the returns team of your feedback.
We will provide you with feedback as soon as we have received it.
Regards,
Makro social media team.
Best regards,
SE
Suliman E's updateReviewer Update
14 Dec 2025, 21:24I received an email from Makro to say that my refund will be processed. This was on the 9th December.
I haven't received anything yet, and wanted to know when this will be processed and how it will be processed. Will it be a refund into our account, or will it be paid back to me directly?
I haven't received anything yet, and wanted to know when this will be processed and how it will be processed. Will it be a refund into our account, or will it be paid back to me directly?
SE
Suliman E's update14 Dec 2025, 21:24
Reviewer Update
I received an email from Makro to say that my refund will be processed. This was on the 9th December.
I haven't received anything yet, and wanted to know when this will be processed and how it will be processed. Will it be a refund into our account, or will it be paid back to me directly?
I haven't received anything yet, and wanted to know when this will be processed and how it will be processed. Will it be a refund into our account, or will it be paid back to me directly?
Makro's replyOfficial
15 Dec 2025, 08:39Hi Suliman,
We were advised by the returns team that your refund request was send to our finance team.
We will request for feedback if the refund has been processed.
We will keep you updated once feedback is received.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We were advised by the returns team that your refund request was send to our finance team.
We will request for feedback if the refund has been processed.
We will keep you updated once feedback is received.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
Makro's reply15 Dec 2025, 08:39
Official
Hi Suliman,
We were advised by the returns team that your refund request was send to our finance team.
We will request for feedback if the refund has been processed.
We will keep you updated once feedback is received.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We were advised by the returns team that your refund request was send to our finance team.
We will request for feedback if the refund has been processed.
We will keep you updated once feedback is received.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
SE
Suliman E's updateReviewer Update
23 Dec 2025, 09:25I have never struggled so much to have an item that is faulty, refunded!
It was not my fault. It was faulty from the supplier. Now I'm paying the penalty with having to send multiple emails, and begging that the matter be resolved. I have been at this since August!
I get an email to say I'm getting a refund. Then nothing happens!
Can somebody please just tell me what's gonna happen here because I need to replace the UPS. I have a computer and a business and I need to run both.
It was not my fault. It was faulty from the supplier. Now I'm paying the penalty with having to send multiple emails, and begging that the matter be resolved. I have been at this since August!
I get an email to say I'm getting a refund. Then nothing happens!
Can somebody please just tell me what's gonna happen here because I need to replace the UPS. I have a computer and a business and I need to run both.
SE
Suliman E's update23 Dec 2025, 09:25
Reviewer Update
I have never struggled so much to have an item that is faulty, refunded!
It was not my fault. It was faulty from the supplier. Now I'm paying the penalty with having to send multiple emails, and begging that the matter be resolved. I have been at this since August!
I get an email to say I'm getting a refund. Then nothing happens!
Can somebody please just tell me what's gonna happen here because I need to replace the UPS. I have a computer and a business and I need to run both.
It was not my fault. It was faulty from the supplier. Now I'm paying the penalty with having to send multiple emails, and begging that the matter be resolved. I have been at this since August!
I get an email to say I'm getting a refund. Then nothing happens!
Can somebody please just tell me what's gonna happen here because I need to replace the UPS. I have a computer and a business and I need to run both.
Makro's replyOfficial
23 Dec 2025, 10:19Hi Suliman,
We wanted to let you know that we have reopened this case with the Finance department for further review.
We sincerely apologize for any inconvenience this situation caused and appreciate your patience while we work on resolving it.
Our team is closely monitoring the progress, and we will share updates with you as soon as new information becomes available.
Please rest assured that we are prioritizing this matter to ensure a timely resolution for you.
Thank you for your understanding and cooperation.
Makro social media team.
We wanted to let you know that we have reopened this case with the Finance department for further review.
We sincerely apologize for any inconvenience this situation caused and appreciate your patience while we work on resolving it.
Our team is closely monitoring the progress, and we will share updates with you as soon as new information becomes available.
Please rest assured that we are prioritizing this matter to ensure a timely resolution for you.
Thank you for your understanding and cooperation.
Makro social media team.
Best regards,
Makro's reply23 Dec 2025, 10:19
Official
Hi Suliman,
We wanted to let you know that we have reopened this case with the Finance department for further review.
We sincerely apologize for any inconvenience this situation caused and appreciate your patience while we work on resolving it.
Our team is closely monitoring the progress, and we will share updates with you as soon as new information becomes available.
Please rest assured that we are prioritizing this matter to ensure a timely resolution for you.
Thank you for your understanding and cooperation.
Makro social media team.
We wanted to let you know that we have reopened this case with the Finance department for further review.
We sincerely apologize for any inconvenience this situation caused and appreciate your patience while we work on resolving it.
Our team is closely monitoring the progress, and we will share updates with you as soon as new information becomes available.
Please rest assured that we are prioritizing this matter to ensure a timely resolution for you.
Thank you for your understanding and cooperation.
Makro social media team.
Best regards,
SE
Suliman E's updateReviewer Update
23 Dec 2025, 11:07I greatly appreciate your prompt replies. They are encouraging. However, when it is passed down the process, I seem to struggle, and it really becomes difficult.
I am just looking to resolve this matter, as it is costing me time and a lot of energy.
And I'm sure on your side it's costing you that much as well, including your reputation.
I can't believe that a simple return or a refund has to go through so many hoops to get resolved.
As for the finance department, they asked me for further information.
I informed them that I was happy with any method of refund - EFT, Voucher, credit to our Makro account.
I just want my money back so I can buy another UPS.
I gave them all the documentation they requested last week and I'm still hanging
I am just looking to resolve this matter, as it is costing me time and a lot of energy.
And I'm sure on your side it's costing you that much as well, including your reputation.
I can't believe that a simple return or a refund has to go through so many hoops to get resolved.
As for the finance department, they asked me for further information.
I informed them that I was happy with any method of refund - EFT, Voucher, credit to our Makro account.
I just want my money back so I can buy another UPS.
I gave them all the documentation they requested last week and I'm still hanging
SE
Suliman E's update23 Dec 2025, 11:07
Reviewer Update
I greatly appreciate your prompt replies. They are encouraging. However, when it is passed down the process, I seem to struggle, and it really becomes difficult.
I am just looking to resolve this matter, as it is costing me time and a lot of energy.
And I'm sure on your side it's costing you that much as well, including your reputation.
I can't believe that a simple return or a refund has to go through so many hoops to get resolved.
As for the finance department, they asked me for further information.
I informed them that I was happy with any method of refund - EFT, Voucher, credit to our Makro account.
I just want my money back so I can buy another UPS.
I gave them all the documentation they requested last week and I'm still hanging
I am just looking to resolve this matter, as it is costing me time and a lot of energy.
And I'm sure on your side it's costing you that much as well, including your reputation.
I can't believe that a simple return or a refund has to go through so many hoops to get resolved.
As for the finance department, they asked me for further information.
I informed them that I was happy with any method of refund - EFT, Voucher, credit to our Makro account.
I just want my money back so I can buy another UPS.
I gave them all the documentation they requested last week and I'm still hanging
Makro's replyOfficial
23 Dec 2025, 16:12Hi Suliman, thank you for confirming that all the requested information was provided.
We are working with finance on your refund and will revert back to you as soon as new information is brought to our attention.
We are working with finance on your refund and will revert back to you as soon as new information is brought to our attention.
Best regards,
Makro's reply23 Dec 2025, 16:12
Official
Hi Suliman, thank you for confirming that all the requested information was provided.
We are working with finance on your refund and will revert back to you as soon as new information is brought to our attention.
We are working with finance on your refund and will revert back to you as soon as new information is brought to our attention.
Best regards,
SE
Suliman E's updateReviewer Update
06 Jan 2026, 11:14Good day,
On the 23rd of December you sent the message above that you are working on my refund and will revert to me - I haven't heard anything
It is now January 2026, and I am still struggling to get this refund.
I am totally disappointed with Makro's service level. The item is faulty; I did not return it out of choice!
Can I please get me refund!
On the 23rd of December you sent the message above that you are working on my refund and will revert to me - I haven't heard anything
It is now January 2026, and I am still struggling to get this refund.
I am totally disappointed with Makro's service level. The item is faulty; I did not return it out of choice!
Can I please get me refund!
SE
Suliman E's update06 Jan 2026, 11:14
Reviewer Update
Good day,
On the 23rd of December you sent the message above that you are working on my refund and will revert to me - I haven't heard anything
It is now January 2026, and I am still struggling to get this refund.
I am totally disappointed with Makro's service level. The item is faulty; I did not return it out of choice!
Can I please get me refund!
On the 23rd of December you sent the message above that you are working on my refund and will revert to me - I haven't heard anything
It is now January 2026, and I am still struggling to get this refund.
I am totally disappointed with Makro's service level. The item is faulty; I did not return it out of choice!
Can I please get me refund!
Makro's replyOfficial
06 Jan 2026, 13:45Good day Suliman,
We sincerely apologize for the continued delay in resolving your refund and for not reverting to you as promised.
We understand your disappointment, especially since the item was faulty and the return was not by choice.
Please be assured that your refund request has been escalated to our finance team for urgent processing, and we will provide you with feedback once they revert back to us.
We regret the inconvenience caused and appreciate your patience while we finalize this matter.
Kind regards,
Makro Social Media
We sincerely apologize for the continued delay in resolving your refund and for not reverting to you as promised.
We understand your disappointment, especially since the item was faulty and the return was not by choice.
Please be assured that your refund request has been escalated to our finance team for urgent processing, and we will provide you with feedback once they revert back to us.
We regret the inconvenience caused and appreciate your patience while we finalize this matter.
Kind regards,
Makro Social Media
Best regards,
Makro's reply06 Jan 2026, 13:45
Official
Good day Suliman,
We sincerely apologize for the continued delay in resolving your refund and for not reverting to you as promised.
We understand your disappointment, especially since the item was faulty and the return was not by choice.
Please be assured that your refund request has been escalated to our finance team for urgent processing, and we will provide you with feedback once they revert back to us.
We regret the inconvenience caused and appreciate your patience while we finalize this matter.
Kind regards,
Makro Social Media
We sincerely apologize for the continued delay in resolving your refund and for not reverting to you as promised.
We understand your disappointment, especially since the item was faulty and the return was not by choice.
Please be assured that your refund request has been escalated to our finance team for urgent processing, and we will provide you with feedback once they revert back to us.
We regret the inconvenience caused and appreciate your patience while we finalize this matter.
Kind regards,
Makro Social Media
Best regards,
SE
Suliman E's updateReviewer Update
28 Jan 2026, 10:48I have not spent so much time and energy on any other matter as I have on this one - what should be a simple return and credit of a faulty item is taking me months.
I even reported it to the consumer goods Ombudsman - and despite them writing to Massmart agreeing to refund me. I am still waiting!
I even reported it to the consumer goods Ombudsman - and despite them writing to Massmart agreeing to refund me. I am still waiting!
SE
Suliman E's update28 Jan 2026, 10:48
Reviewer Update
I have not spent so much time and energy on any other matter as I have on this one - what should be a simple return and credit of a faulty item is taking me months.
I even reported it to the consumer goods Ombudsman - and despite them writing to Massmart agreeing to refund me. I am still waiting!
I even reported it to the consumer goods Ombudsman - and despite them writing to Massmart agreeing to refund me. I am still waiting!
Makro's replyOfficial
28 Jan 2026, 15:15Hi Suliman,
The query is with our complaints team and they will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
The query is with our complaints team and they will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply28 Jan 2026, 15:15
Official
Hi Suliman,
The query is with our complaints team and they will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
The query is with our complaints team and they will provide you with feedback.
We apologize for the delay and inconvenience caused.
Regards,
Makro social media team.
Best regards,
SE
Suliman E's updateReviewer Update
28 Jan 2026, 15:42Thank you for your polite reply, but really, it's not giving me any resolution. Please look through the thread of these emails. I've been getting the polite replies for a long time without any resolution or finality.
I can understand that the team needs to investigate, but to be investigating from September last year without any resolution or adequate feedback seems to me to be a bit extreme.
I can understand that the team needs to investigate, but to be investigating from September last year without any resolution or adequate feedback seems to me to be a bit extreme.
SE
Suliman E's update28 Jan 2026, 15:42
Reviewer Update
Thank you for your polite reply, but really, it's not giving me any resolution. Please look through the thread of these emails. I've been getting the polite replies for a long time without any resolution or finality.
I can understand that the team needs to investigate, but to be investigating from September last year without any resolution or adequate feedback seems to me to be a bit extreme.
I can understand that the team needs to investigate, but to be investigating from September last year without any resolution or adequate feedback seems to me to be a bit extreme.
Makro's replyOfficial
28 Jan 2026, 16:53Hi Suilman,
Thank you for sharing your concerns.
We completely understand your frustration and sincerely apologize for the prolonged delay.
We want to assure you that we have escalated your complaint to the appropriate team for further assistance.
We recognize that the investigation has taken far longer than expected, and we regret the inconvenience this has caused.
We are actively following up to obtain a resolution and will provide you with updates as soon as we receive concrete feedback.
Kind regards
Makro Social Media
Thank you for sharing your concerns.
We completely understand your frustration and sincerely apologize for the prolonged delay.
We want to assure you that we have escalated your complaint to the appropriate team for further assistance.
We recognize that the investigation has taken far longer than expected, and we regret the inconvenience this has caused.
We are actively following up to obtain a resolution and will provide you with updates as soon as we receive concrete feedback.
Kind regards
Makro Social Media
Best regards,
Makro's reply28 Jan 2026, 16:53
Official
Hi Suilman,
Thank you for sharing your concerns.
We completely understand your frustration and sincerely apologize for the prolonged delay.
We want to assure you that we have escalated your complaint to the appropriate team for further assistance.
We recognize that the investigation has taken far longer than expected, and we regret the inconvenience this has caused.
We are actively following up to obtain a resolution and will provide you with updates as soon as we receive concrete feedback.
Kind regards
Makro Social Media
Thank you for sharing your concerns.
We completely understand your frustration and sincerely apologize for the prolonged delay.
We want to assure you that we have escalated your complaint to the appropriate team for further assistance.
We recognize that the investigation has taken far longer than expected, and we regret the inconvenience this has caused.
We are actively following up to obtain a resolution and will provide you with updates as soon as we receive concrete feedback.
Kind regards
Makro Social Media
Best regards,