Makro Doesn't Care for Consumers - Buy and They Disappear

I've bought Sinotec Model SBS-688LS from Makro Pietermaritzburg and now it's not working in January 2021.

I then called Makro call centre today to find out where must I return it since Pietermaritzburg branch was looted and burnt I spoke to Bongi who advised I will need to send it to Makro Pietermaritzburg warehouse.

I was then told to speak to Denzil van der Merwe who harshly said he's not going to accept it since it a warehouse. He was moving around the store with his voice high saying he's not going to accept it. And didn't offer any assistance. He then advised I need to go Makro Conubia which is 200 km away from Pietermaritzburg return and still I will need to fetch the sound bar when it's ready making 400 km which will cost me around R800 for the trip. I then called again of which I spoke to Cynthia who was so rude and miss informed . I would like for Makro to listen to our call.

I'm now sitting with sound bar of which I can't utilize my consumer rights of warranty since I need to spend half of the original price on transport.

Really not happy with the service !