Makro doesn't care about the starving - Feeding scheme food not delivered for more than 13 days

I placed an order on Makro's website on 14 April 2020. The website reflected delivery would take place within 2-5 days. Since the food I was ordering was for a feeding scheme in Thembisa, I hoped that it would be closer to 2 days but went ahead regardless as the collect in store option gave the same timeline. I monitored the order daily and on 16 April 2020 when the order was still showing as 'in progress' online, I contacted the Makro call centre explaining the food was for a feeding scheme and the kids were starving. The Makro store responsible contacted me on 18 April in response and I explained again the urgency of the order. The store was to call again before the close of business thatday and did not.

To date, 27 April, 13 days since the order, the order has still not been delivered/dispatched. In desperation I had to purchase food from a competing retailer who came to the party in just 2 days.

Makro clearly doesn't care about its customers, and especially the plight of those that are starving during the lockdown. Very disappointing and a poor show.

When will the order, which has been charged for, be delivered I wonder?