Makro doesn't care about customers

Item: Makro
Rating: 1
Author: Hilda B

My son bought me a defy washing machine in January online. It only arrived in March, after various phone calls. The on switch was not working and they replaced the washing machine. However, when the on switch stopped working again, they referred me to Defy. The machine is still under warranty and MAKRO should take responsibility for the repair/replacement of the machine. I am without a washing machine for more than a month now!

Helpful (0)

Replies (1)

Makro's replyOfficial

04 Dec 2020, 13:58

Good day Hilda,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply04 Dec 2020, 13:58

Official