DH
Donovan H
1 reviews | Active since May 2023
10 Jul 2023, 09:33
Makro doesn't Care
On the 21st May 2023 i purchased 2 x Home Concepts Melawood White Utility Desks that were on special. When i went to my basket to do the payment it reflected the desks at the advertised "Special" price, but when i did the final payment i was charged the full price of the desks.
I have been in communication with Paballo Moloi from "Makro Care" since the 01st June 2023 to arrange a refund of the monies i was overcharged where he indicated to me that "Please note that our seller has logged a call with our IT team for the promotion issue on our website and the estimated date that has been provided is a week or two for the matter to be resolved".
Admitting that there was a "Promotion Issue" on their website, its now been 40 days (6 Weeks) since i 1st contacted "Makro Care".
Paballo has cut communication with me sine the 12th June 2023, and i have received no further feedback.
Is Makro going to take accountability for their "Promotion issue on their website" and refund the monies due to me, or continue to ignore the issue?
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
10 Jul 2023, 15:18Good day Donovan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply10 Jul 2023, 15:18
Official
Good day Donovan,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
DH
Donovan H's updateReviewer Update
24 Jul 2023, 08:06Herewith the response from Makro. I didn't expect anything less... No accountability even tough they admit that it may have been a system glitch...
The fact of the matter is that the promotional price was offered at checkout, but when it came to making the payment they charged me the full price...
See snippets in trailing mail below of the promotion and my basket at check out.
Mpho Moruthane (Makro)Jul 22, 2023, 10:59 GMT+2
Good day Donovan,
I trust you are well.
Please be advised that your request to honor the price has been regretfully declined due to the promotion has ended, and we are unable to authorize the promotional price.
We have tried to also reach out to the seller to inquire about any possible discounts - to no avail.
Please be advised it may have been a system glitch which should be sorted out now. Should have a view of our new Promos running this week, particularly with new items selected to run on Promo for this week only - and perhaps see if they may find another item they like to order as an alternative...
Please note that the seller is not obligated to approve the promotional price if the specified period has already concluded.
I hope you find the above in order.
Thank you and have a lovely day.
Regards,
Mpho Moruthane.
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.za
The promotion was advertised from 15 - 21 May 2023. There is no TIME period stipulated for when the promotion ends, thus 21 May 2023 is then valid until 00:00. I placed my order at 21:23 on the 21st May 2023.image.png 173.15 KB
image.png 173.13 KB
When I went to my shopping cart to pay, it still indicated the item "On Promotion" and also indicated the promotional price and a R500.00 saving.
The fact of the matter is that the promotional price was offered at checkout, but when it came to making the payment they charged me the full price...
See snippets in trailing mail below of the promotion and my basket at check out.
Mpho Moruthane (Makro)Jul 22, 2023, 10:59 GMT+2
Good day Donovan,
I trust you are well.
Please be advised that your request to honor the price has been regretfully declined due to the promotion has ended, and we are unable to authorize the promotional price.
We have tried to also reach out to the seller to inquire about any possible discounts - to no avail.
Please be advised it may have been a system glitch which should be sorted out now. Should have a view of our new Promos running this week, particularly with new items selected to run on Promo for this week only - and perhaps see if they may find another item they like to order as an alternative...
Please note that the seller is not obligated to approve the promotional price if the specified period has already concluded.
I hope you find the above in order.
Thank you and have a lovely day.
Regards,
Mpho Moruthane.
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.za
The promotion was advertised from 15 - 21 May 2023. There is no TIME period stipulated for when the promotion ends, thus 21 May 2023 is then valid until 00:00. I placed my order at 21:23 on the 21st May 2023.image.png 173.15 KB
image.png 173.13 KB
When I went to my shopping cart to pay, it still indicated the item "On Promotion" and also indicated the promotional price and a R500.00 saving.
DH
Donovan H's update24 Jul 2023, 08:06
Reviewer Update
Herewith the response from Makro. I didn't expect anything less... No accountability even tough they admit that it may have been a system glitch...
The fact of the matter is that the promotional price was offered at checkout, but when it came to making the payment they charged me the full price...
See snippets in trailing mail below of the promotion and my basket at check out.
Mpho Moruthane (Makro)Jul 22, 2023, 10:59 GMT+2
Good day Donovan,
I trust you are well.
Please be advised that your request to honor the price has been regretfully declined due to the promotion has ended, and we are unable to authorize the promotional price.
We have tried to also reach out to the seller to inquire about any possible discounts - to no avail.
Please be advised it may have been a system glitch which should be sorted out now. Should have a view of our new Promos running this week, particularly with new items selected to run on Promo for this week only - and perhaps see if they may find another item they like to order as an alternative...
Please note that the seller is not obligated to approve the promotional price if the specified period has already concluded.
I hope you find the above in order.
Thank you and have a lovely day.
Regards,
Mpho Moruthane.
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.za
The promotion was advertised from 15 - 21 May 2023. There is no TIME period stipulated for when the promotion ends, thus 21 May 2023 is then valid until 00:00. I placed my order at 21:23 on the 21st May 2023.image.png 173.15 KB
image.png 173.13 KB
When I went to my shopping cart to pay, it still indicated the item "On Promotion" and also indicated the promotional price and a R500.00 saving.
The fact of the matter is that the promotional price was offered at checkout, but when it came to making the payment they charged me the full price...
See snippets in trailing mail below of the promotion and my basket at check out.
Mpho Moruthane (Makro)Jul 22, 2023, 10:59 GMT+2
Good day Donovan,
I trust you are well.
Please be advised that your request to honor the price has been regretfully declined due to the promotion has ended, and we are unable to authorize the promotional price.
We have tried to also reach out to the seller to inquire about any possible discounts - to no avail.
Please be advised it may have been a system glitch which should be sorted out now. Should have a view of our new Promos running this week, particularly with new items selected to run on Promo for this week only - and perhaps see if they may find another item they like to order as an alternative...
Please note that the seller is not obligated to approve the promotional price if the specified period has already concluded.
I hope you find the above in order.
Thank you and have a lovely day.
Regards,
Mpho Moruthane.
Makro National Contact Centre.
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
Email: mailto:***: http://www.makro.co.za
The promotion was advertised from 15 - 21 May 2023. There is no TIME period stipulated for when the promotion ends, thus 21 May 2023 is then valid until 00:00. I placed my order at 21:23 on the 21st May 2023.image.png 173.15 KB
image.png 173.13 KB
When I went to my shopping cart to pay, it still indicated the item "On Promotion" and also indicated the promotional price and a R500.00 saving.