MAKRO DOESN'T CARE!!!

I ordered an Iphone 16 Pro on the 21st of September 2024. Makro confirmed that I would receive my phone om the 16th of October. I received no updates and I had to call their call center multiple times only to be told that they don't have the item in stock and that I would be notified once they get stock. I NEVER received a follow up call from them regarding my item or to apologize for the inconvenience, instead I was told they tried to contact me and I did not respond which was a blatant lie on their part.

On Monday the 18th of November, I was called and asked whether I wanted my item delivered or whether I want to collect my item. The item was dispatched on Tuesday to their Delivery partner Wum-drop. A Wum-drop driver delivered my item to the incorrect customer, who lives over 45km away from me and that Customer has shipped my phone to the Eastern Cape. Makro has made no attempt to resolve the issue or offer me a new phone while they deal with their chosen delivery partner. THIS IS PATHETIC and the lack of care on Makro's side is shocking. Waiting the alleged "24 - 48 hours" to get feedback but I expect that I will be the one to follow up with them as per usual.