Makro does not value clients

My ordeal began 01.02.16 my washing machine was taken away. After MANY EMAILS AND PHONE CALLS. I managed to get my replacement. But after paying a delivery fee of R200 for the delivery it was delivered on 20.02.16. I was charged a further R120 for installation. THAT WAS NEVER DONE. I was demanded from me and i did not ask for it .This was extremely intimidating having two men demand that payment. I reported it on 22.02.16. I was told i would be given a voucher by the Marketing Manager. I am still awaiting this . I have had to call to get feedback and was brushed aside. I asked Shehaam for Louis email but was never rep****. It is not that i want or NEED THE voucher , guve me the R120 demanded from me and do not lie to distraught customers. The delivery crew were intimidating especially for a woman alone. There is a principal here, Makro has clearly not taken this seriously and i will ensure that i let this be known to all.