1 reviews | Active since Jul 2011

12 Jun 2017, 13:02

Makro does not take food seriously

<p>Good day,</p> <p>We shopped at the Germiston store last Sunday(04 June 2017). We purchased a 2kg chicken for a function that we had this past Friday(09 June 2017). When my wife opened the pack of chicken, I nearly fell off my feet, as there was disgusting smell coming out of the pack. Upon closer inspection, the chicken was totally spoilt, stale with green particles.. We could not use this for the function, but had to buy replacement from our local Spar at a much higher price. If we consumed this product we purchased from Makro, ,my family together with my visitor would have certainly ended up in hospital with food poising. My family consist of 2 children & their immune system is weak, so this would have had a huge impact on their health.</p> <p>Please could you ask a driver to fetch this parcel of chicken for inspection & reimbur*****t</p> <p> </p> <p>I will never buy any eating products from Makro again</p> <p> </p> <p>Ronald Moonsamy</p>

0
Replies (2)
Makro
Makro's reply12 Jun 2017, 16:12
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply17 Jul 2017, 12:21
Official

Good day,

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya