Makro does not refund or reply

Horrible experience, would give 0 stars if I could. I ordered online and received all but one of my items. After calling, they told me that I would get a refund. I called multiple times to follow up on this issue, I also emailed multiple times. They did not reply a single email of mine. In my last email I wrote that I'm sure no one is reading the email, no one has emailed me to prove that point untrue. It's been more than a month with no refund, or any reply from Macro. Please don't use their service