1 reviews | Active since Feb 2021
Makro does not protect buyers against ***** sellers
When will Makro intervene when a seller on their online platform does not meet any of their commitments? I bought two couches on the 8th of November and waited patiently for the delivery scheduled for 27th of November. On the 27th of November I started following up as the status online indicated that it was not shipped yet, after several follow-up call the couches eventually arrived on the 8th of December. On unwrapping the couches I discovered this is some cheap couches that is completely not even close to the style, colour or fabric type i ordered. I immediately contacted Makro and they advised me to book a return for a refund. I booked the return about two hours after the couches was delivered, shortly afterwards the courier guy arrived with a small vehicle not suitable for the size of the couches. The return was cancelled by Makro because the collection failed. After speaking to costumer support again I had to book the return again. After several calls and emails to Makro support I am still waiting for the couches to be collected and support have the same reply every time "We will escalate it for you"
As we have advised we will provide you with feedback as soon as it is received from the returns team.
It is the returns team that will provide us the way forward in regards to your return request.
Regards,
Makro social media team.
As we have advised we will provide you with feedback as soon as it is received from the returns team.
It is the returns team that will provide us the way forward in regards to your return request.
Regards,
Makro social media team.
We genuinely appreciate your patience and effort in reaching out to us.
We understand that you're awaiting a response, and we want to assure you that our returns department is actively looking into your concern with attention. Please rest assured, they are doing everything possible to resolve this matter promptly.
Regards,
Makro
We genuinely appreciate your patience and effort in reaching out to us.
We understand that you're awaiting a response, and we want to assure you that our returns department is actively looking into your concern with attention. Please rest assured, they are doing everything possible to resolve this matter promptly.
Regards,
Makro