Makro does not keep their promises, does not call back, does not refund

I ordered and paid for candles from Makro online on 20 October On 24th October I phoned the call centre to check if delivery will be made within the 5 working days. I was told "Yes" and I wil be contacted. I phoned on the 25th of October I was told the items was not shipped yet, so I canceled my order as I needed the product for the 27th. I had to drive 60km to buy the candles for a higher price because Makro did not deliver. On the 25th I was promised that my money would be paid back by 28 Oct of October and head office contacted regarding the inconvenience & extra expense Makro caused me. My refund was not paid bac**** I got a message on 1 Nov from Makro saying my order was collected for delivery! I phoned the call center and the said they can see I asked fo it to be canceled on the 25th but now we'll have to wait for the courier to get back with the undelivered parcel. Promises were again made of someone phoning me back. I phoned today 4th Nov and was told I must wait for the courier and send the parcel bac**** Refund can only be in 7 working days!!!

Makro is not keeping the promises of delivery, of calling back, of canceling orders of paying back refunds!!!

I have not received my money back. I called on the 24th 25 th 28th, 1st Nov, 4th Nov ~ There are empty promises of someone calling back

Pieter Grobler