Makro does not have after sale service commitment anymore

This is the second time i have had a bad experience with Makro Springfield Durban with customer service. The first time around they keep on cutting me off and now i bought two mageneto rechargeable flood lights and the one did not have a charger in it. I phone Springfield twice and once again the CUT ME OFF!!!!. Then i phoned the head office again to complain about this and they assured me that someone will get it touch with me and gave me a reference number - still no one called. I will advise anyone i know to rather buy from Game as their service i rate much higher than Makro. Sick and tired of bad service.