RM
Rehana M
1 reviews | Active since Sept 2019
26 Sept 2019, 16:05
Makro does not do what they say they will do.
I am so disappointed with the service from Makro Riversands. They make promises but keep breaking them. They told me they would deliver a significant quantity of paint that I bought from them on Wednesday. I paid for painters to be on my site from Wednesday. Makro did not deliver on Wednesday or Thursday, despite numerous telephone calls from me and them promising that they would deliver. Only at 16h00 on Thursday did they tell me they would deliver on Friday.
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Replies (2)
Makro's replyOfficial
27 Sept 2019, 08:56Good day Rehana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our branch and for the inconvenience this has caused you. We will contact our stores departmental management and the soonest feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our branch and for the inconvenience this has caused you. We will contact our stores departmental management and the soonest feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply27 Sept 2019, 08:56
Official
Good day Rehana,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our branch and for the inconvenience this has caused you. We will contact our stores departmental management and the soonest feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received from our branch and for the inconvenience this has caused you. We will contact our stores departmental management and the soonest feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
RM
Rehana M's updateReviewer Update
27 Sept 2019, 11:26Thank you, but it is now Friday and Makro has still not delivered my paint and I am still paying painters to sit around doing nothing. Is Makro going to compensate me for this?
RM
Rehana M's update27 Sept 2019, 11:26
Reviewer Update
Thank you, but it is now Friday and Makro has still not delivered my paint and I am still paying painters to sit around doing nothing. Is Makro going to compensate me for this?