Makro does not deserve a star

On 14 May 2019 the below email was sent to Makro's online customer care, and to date still no response. I will never recommend Makro to any friend, colleague, business due to the lack of service we as a business have received from them.

We are still waiting for our products almost a month after orders being placed and paid. While delivery date was 06/05/2019.

Makro does not even deserve a star

To whom it may concern,

On 24 April 2019 we placed 15 Orders for our company to be delivered throughout the North West Province, all of these orders were paid on 25 April 2019. When placing these orders the final date of delivery was stated as 6 May 2019. It is now 14 May 2019 (20 days after payment, 8 days after original delivery date) and of the 15 orders only 2 have been Completed in full (13% Success rate).

There is no way on the website to track these orders, no correspondence informing us orders will be late. I am extremely disappointed in the service we have received from Makro and based on this we will think twice when making purchases in the future.

Can we receive a report stating where our ordered and paid for products are and by when these items will be delivered as a matter of urgency. Please see below schedule: