MM
Mark M
1 reviews | Active since Aug 2022
16 Jan 2025, 19:09
Makro does not deliver the correct item then fails to replace it
I placed an order on Makro for a Dahua WiFi cctv indoor/outdoor camera (MAK86*****) on a special. I paid, and they delivered the wrong item on 21 December. I asked them to deliver the right one and despite several emails asking for them to send the correct item they conveniently ignore my request and now (after 3 weeks later, and after Christmas when I needed this) they are have only just announced they will refund and not deliver what I originally paid for. Their inability to understand my request and delays in addressing the issue now leaves me with the unpleasant task of repeatedly contacting them and I have an undelivered item I paid for
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Mark M's updateReviewer Update
23 Jan 2025, 12:42I can not believe it - I have just received the camera I ordered once again after the first one was incorrectly delivered (as above on my emails), and once again it is wrong. A cheap nanny cam instead of the WiFi DAHUA PTZ I ordered and paid for . You advised in your private reply that I should not have logged a return even though your agents told me that was the only thing I could do - so now how do you simply just give me the product I ordered without logging a return. I think you are dumping cheap product with false advertising and hoping people will not notice. Please advise how I get the right camera I ordered without logging a return.which will end up just getting me a refund
MM
Mark M's update23 Jan 2025, 12:42
Reviewer Update
I can not believe it - I have just received the camera I ordered once again after the first one was incorrectly delivered (as above on my emails), and once again it is wrong. A cheap nanny cam instead of the WiFi DAHUA PTZ I ordered and paid for . You advised in your private reply that I should not have logged a return even though your agents told me that was the only thing I could do - so now how do you simply just give me the product I ordered without logging a return. I think you are dumping cheap product with false advertising and hoping people will not notice. Please advise how I get the right camera I ordered without logging a return.which will end up just getting me a refund