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Maggie N

1 reviews | Active since Apr 2026

04 Apr 2026, 21:53

Makro DOES NOT Deliver Products after payment

I placed an order for a Maono PD200XS microphone with a clear delivery timeframe of 7 days. Today is the expected delivery date (it’s now 9pm), and not only has the product not arrived, but there has been absolutely no communication from your side. No update. No delay notification. No explanation. Just complete silence. I took the initiative to follow up and spoke to a consultant named Sharifa, and still no clarity, no accountability, no solution. As someone who actively shares my consumer experiences with a community of over 100,000 people across social platforms, I’m genuinely questioning whether taking this experience public is the only way to receive a response. Is escalating to platforms like HelloPeter and sharing this with my audience really the only way to get Makro to act? This experience has been incredibly frustrating and disappointing, and it does not reflect well on your brand at all.

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Replies (1)
MN
Maggie N's update05 Apr 2026, 10:28
Reviewer Update
So this is DAY 2 of my worst shopping experience. Thinking of sharing updates every day that I don't get my money back/the product on my social media as a series that people can follow. I spoke to Salome (very rude agent) and KHAIRU. When I asked where the product is, they said its not in stock (Mind you, it's still on the Makro website as available). Without any further communication Salome cancelled the order and now I'm waiting for a refund which may take up to 14 days. This is a major inconvenience because I needed the product for my business. Advising anyone who is reading this to rather go to Takealot. That's all.