Makro does not deliver online orders and they will not refund you either

I bought juice online that was on promotion in January, and the promotion was only online and not in store. I selected in store pickup because it's free, so I opted to pick it up at the Makro Germiston store which is closer to me.

I received an email notification that my order was ready for collection, so I went to Makro Germiston. When I got there I was told that my order was not prepared in Germiston but in Meadowdale, because Germiston did not have stock, which was a lie because I went inside right after that and there was plenty of stock.

I told them I cannot go to Meadowdale and I asked for my order to be brought to Germiston. A month later my order was still not at the Germiston store, I kept calling daily and I was not getting any help, it was basically the same cycle of "let me find out ma'am and I'll get back to you", which I never received any call back until I decided to call again.

I then got tired of the back and forth and requested that the order is canceled and they refund me. I haven't received my refund and today is 2 months since I placed the order I never received.