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Christo S

1 reviews | Active since Nov 2013

07 Dec 2018, 20:12

Makro does not deliver as promised!

On Black Friday, 24 November 2018 I ordered a laptop from Makro online . This was meant to be a gift for my 15yo. Their promise was a delivery within 7 - 10 working days. Crazy I know - who counts 7 working days? And if you count in 7s why then count in 10s and not 14s?

However, by 7 December 2018 (after 10 working days) I still have not taken delivery! Why is this an issue? On 3 December their courier, Wumdrop. arrived at my business address to make delivery - under promising and over delivering I thought. However, after a brief moment their agent received a message to cancel delivery because delivery has already been made! After several calls (to Makro and Wumdrop) and speaking to a different agent on each subsequent day, and each Makro agent solemnly promising to come back to me "before COB today still" and not once doing so once (!) I am still waiting for my order. Wumdrop indicated they delivered to one Jeremiah - no signature and no-one here knows a Jeremiah. The online status of my order now shows completed. This much each agent acknowledged. Talk about going from under promising and over delivering to the exact opposite in the short space of 4 days. What am I supposed to do? - Is this a Wumdrop error and should I even be concerned with Wumdrop - my contract was with Makro! - Never use Makro again? - Make a big stink online? - Ask for a refund? If Makro cannot deliver, can they refund?

0
Replies (4)
Makro
Makro's reply10 Dec 2018, 12:24
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team.
 
Regards
Zanele Zwane 
CS
Christo S's update18 Dec 2018, 12:50
Reviewer Update
Thank you for coming back to me. However it is now 8 days later and I have not received any feedback yet. Makro doesn't know where my order is. They 'think' it is with the courier company. The courier company thinks it is with Makro. What am I supposed to do?
CS
Christo S's update19 Dec 2018, 09:33
Reviewer Update
It is now 9 days later and I have not received any feedback yet. It is 17 BUSINESS days after placing the order. I cannot collect the order from the Makro distribution center in Chloorkop, which I offered to do. Makro is also not geared to give refunds. Supposedly because they really do not know where my order is. They 'think' it is with the courier company. The courier company thinks it is with Makro. What am I supposed to do?
CS
Christo S's update20 Dec 2018, 13:51
Reviewer Update
I finally took delivery of my online order from Makro today. As so often happens in the midst of service anarchy there will be a beacon of hope. This time it was Jerminah Kekana. Thanks so much Jerminah. Makro cannot pay you enough.