EC
Estelle C
1 reviews | Active since Jan 2018
17 Oct 2019, 10:26
Makro does not deliver
I purchased a stove online on 9.10.2019 the system indicate that the courier collected the item on the 14.10.2019 ,but until this day I have not yet receive my item, and none off the customer care personnel can help me. I phoned 3 times on the 16.10.2019 every time I phone they say that they will get back to me. This is the worst service ever, I paid R3600 for my stove, and still no stove. I am at the point of canceling this order and I want an immediate refund.
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Makro's replyOfficial
17 Oct 2019, 12:05Good day Estelle,
Thank you for reaching out to us.
Please accept our humblest apologies for the inconvenience this has caused you and for the lack of contact from our center. This is not customer service and we will advise our contact center management to put preventative measures in place. We will liaise with the couriers along with the suppliers regarding your order so they can provide us with feedback and contact you the soonest it is received.
Please be advised that feedback will be provided within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Please accept our humblest apologies for the inconvenience this has caused you and for the lack of contact from our center. This is not customer service and we will advise our contact center management to put preventative measures in place. We will liaise with the couriers along with the suppliers regarding your order so they can provide us with feedback and contact you the soonest it is received.
Please be advised that feedback will be provided within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply17 Oct 2019, 12:05
Official
Good day Estelle,
Thank you for reaching out to us.
Please accept our humblest apologies for the inconvenience this has caused you and for the lack of contact from our center. This is not customer service and we will advise our contact center management to put preventative measures in place. We will liaise with the couriers along with the suppliers regarding your order so they can provide us with feedback and contact you the soonest it is received.
Please be advised that feedback will be provided within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us.
Please accept our humblest apologies for the inconvenience this has caused you and for the lack of contact from our center. This is not customer service and we will advise our contact center management to put preventative measures in place. We will liaise with the couriers along with the suppliers regarding your order so they can provide us with feedback and contact you the soonest it is received.
Please be advised that feedback will be provided within 48 hours.
Kind Regards,
Makro Hellopeter Team
Best regards,