MAKRO DOES NOT CARE FOR THEIR CUSTOMERS

Makro's management and customer service does not care about their customers. I have been calling and sending emails for the past week with no response. As soon as they hear my name they disconnect the line or just not reply to my emails. I received a damaged laptop and now they don't want to replace it or give me my refund. I want my money to get a laptop for school. This is not only setting me behind my studies, it is frustrating as it is hard earned money! Please give me my refund!