Makro does not care about there customers

I have written before and I will write again due to not being valued as a customer and not being taken seriously. I bought a laptop then 18 days later it became defective since my laptop was under warranty I returned it back to Makro hoping I could get assisted to my surprise I did not get assisted. I then decided to write here on hellopeter . My laptop was taken somewhere else for repairs [Durban] since they rejected it when I went in store.I had to take my own money to repair the laptop but I had a 2 year warranty.The store manager reached out and apologised and offered me a voucher since they were at "fault". I was called countless times cause they wanted me to go in store and fetch the voucher of R200 which equated to my transport money .I really dont know if the cost of fixing my laptop is equvilent to the R200 considering the current state of our economy .Really was made a clown I dont know if the way I handled the situation was too calmly because sometimes you have to act like a lunatic to be taken seriously or maybe its a race issue cause I am pretty sure if it were a person of colour there were not gonna be disrespected the way I was and the matter was gonna be taken seriously Really am fed up with there pathetic service.