Makro does not care about there customers

I had bought a brand new laptop from makro and within 18 days of use ink appeared inside of the laptop.I then went to the nearest makro hoping I was gonna get assisted regarding my issue but I was not assisted.I was told that it was physical damage even though there were no cracks on the screen.The staff were extremely nonchalant and were sarcastic about the situation.My laptop was not assessed but they concluded on it being physical damage.I then sent an email to Makro head office the next day but my email was not responded to till today.My laptop has a 2 year warranty which covers the laptop damage within the stipulated period but I was told the warranty will not be able to cover laptop damage so I am supposed to pay out of my own pocket.I believe it’s the quality of the laptop that resulted in my laptop developing the ink.My friend also had the same problem regarding her laptop we are always told it’s the customers fault and no further action to taken.The reason I am writing this review is to inform people who want to purchase any electronic appliances from appliances.They sell poor quality products and they are not reliable they also provide poor customer services to theres customers.