Makro does not care about their customers

MAKRO DOES NOT CARE ABOUT THERE CUSTOMERS. I ordered a freezer online from them 05/08/2019. The freezer was delivered 12/08/2019. After unwrapping I noticed a deep dent and scratch in the lid of the freezer. 15 minutes after delivery I sent them a email to tell them to come and collect. NO RESPONSE. Eventually I phoned them and they say I must log return on the online portal. I did it at Mon 2019/08/12 13:50 with confirmation that it has been logged (NO REFERENCE CODE). I had no feedback after 3 days so I logged return again at Thu 2019/08/15 11:03. Waited to the next week Tuesday and phoned them. THEY COULD NOT FIND IT ON THEIR SYSTEM.... REALLY ??????? The person who setup their IT infrastructure should stand in front of a fireing squid. I was put in touch with Mpho Moruthane (Makro Customer Services) <***> that said that they will sort it out on that day. I had to contact them the next they again at Thu 2019/08/22 10:29 requesting them when the delivery is going to be made. Got an out of office response that told me I need to contact Nikki de Klerk <***> At Thu 2019/08/22 12:56 I contacted them again to ask them when delivery is going to be made because NOBODY came back to me This is 2 1/2 hours after the previous request. An hour later Thu 2019/08/22 13:52 I finally got a response back from Nikki to say that the delivery will be made later that day. They could not specify what time... REALLY?? So I should wait at home the whole day until Makro decides to make a delivery. In this day and age of technology there is no way to let you know before delivery. They made the delivery at about Thu 2019/08/22 16:50. Another damaged freezer. The panels at the back was warped and dented and the radiator was bent. Looks like it fell of a truck. They could not take the freezer back at that stage because they where not going back to the store at that stage... REALLY??? I emailed them immediately and Nikki only came back to me at Thu 2019/08/22 17:45 to apologize for the inconvenience and that they will sort it out first thing the next morning.... that did not happen. Got contacted at Fri 2019/08/23 09:03 and the delivery will only be made the afternoon. They contacted me the afternoon after 3pm twice but I was busy on a call. When I phoned them back the courier guys did not answer. Got a email at Sat 2019/08/24 10:58 the next day to say they rescheduled a delivery for today and the courier guys will contact me before they deliver. Never had a call. Emailed Nikki again and got a response at Sat 2019/08/24 14:47 as follows "Good day. I will find out and revert back soonest". Well this is now 16:48 and still waiting on "revert back soonest". So it is now almost 20 days since I paid for the freezer so MAKRO already has my money in their bank account and I , 2 damaged freezers later, is busy loosing it. We need to start paying Makro on delivery and if the device is faulty send it back until they can start providing quality undamaged products.