Makro does not care about customers!

Makro's rating is extremely low. If it was any small business, they would close their doors by now. It seems Makro's attitude towards customer service is poor, and it is reflected by their staff and managers.

I had an out of box failure of a Bosch Drill. I am being treated as I am the one in the wrong, and they have to send away the drill for assesment. Makro - the CPA clearly states that is the cusotmer's choice what he / she wants to do with a broken item. I live far from your store, without transport of my own. It will cost me half the value of the drill to return to your store and get the repaired / replaced item... four trips to your store to buy an item, will now cost me more than the item.

Further more a promise of a call back the day after my complaint to the "Customer Service" number - resulted to silence. A second promise that the general manager of Makro Cape Gate will contact me - after I have posted on their Facebook page, resulted to nothing.

Makro does not care about customers!