Makro does not action returns!
Makro customer care has no path to action. I have tried for 2 months to rectify an order. The wrong item was delivered. After many phone calls it was collected but the replacement with the correct item never materialised. A request was made for a refund, and 2 months later this has not happened. I have complained twice on this platform and Makro has said it would be dealt with. Again another untruth! I have called the call centre at least twice a week to be told the matter has been escalated and that the call centre agent has no power to do anything. This is shocking
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Makro's replyOfficial
12 Mar 2025, 13:15Dear Dave,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience .
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
Kind regards.
Emihle
Social Media Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp ***
Email: *** ***
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience .
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
Kind regards.
Emihle
Social Media Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp ***
Email: *** ***
Best regards,
Makro's reply12 Mar 2025, 13:15
Official
Dear Dave,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience .
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
Kind regards.
Emihle
Social Media Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp ***
Email: *** ***
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience .
Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our processes to significantly improve the customer experience and prevent any future disappointments.
Kind regards.
Emihle
Social Media Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Tel: ***/ ***
WhatsApp ***
Email: *** ***
Best regards,