MAKRO DOES NOT ACCEPT PAYMENT ARRANGMENTS - IN COVID TIMES - HORRIBLE SERVICE

I don’t understand Makro- My daughter had covid- I couldn’t make a payment on my account, I phoned them now and the lady advised me that she cannot assist me with a payment arrangement? How can banks assist with payment arrangements but not Marko- I am utterly disgusted and disappointed - This is covid times and us as clients are trying our best to honour our payments but to tell me that you can’t assist me is unacceptable!!!! I will make sure this goes viral, this is horrible horrible service