SS
Sumona S
1 reviews | Active since May 2019
25 Oct 2024, 12:54
Makro do not refund consumers
It’s been incredibly disappointing and ridiculous with the wait to process my refund. I returned an item in May 2024, did multiple calls through the past months and still no refund and no response from Makro. This is actually the second time having an issue with Makro’s online division. Absolutely disappointing service withholding money from consumers
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Replies (1)
Makro's replyOfficial
27 Oct 2024, 11:33Good day Sumona,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,
Makro's reply27 Oct 2024, 11:33
Official
Good day Sumona,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello PeterTeam
Best regards,