1 reviews | Active since Feb 2010
Makro do not pay back for online never received and credited. Be aware
Hi. I placed an order with Makro online on 25 April 2024 and decided to cancel the order due to a delay in delivery.
The order was paid for and credited on Makro’s side but they are not refunding me. I have been in contact with the call centre since April and I am getting all sort of excuses. They requested my bank statement, ID and proof of bank account which I supp**** to show the deduction for the order they must refund. They promised a refund into my bank account on 15 May which I still didn’t receive.
It is now at a point where Makro do not respond to me when I follow up on my refund never paid.
They are literally making me pay for items that were never supp**** to me.
I have been a regular Makro customer but this experience made me decide to never support them again.
Thank you for calling me back. The agent who contacted me this afternoon said the matter was escalated to your finance but unfortunately they do not work weekends.
She assured me she will call me back on Monday to give an update.
Lets see as this is not the first time I have been told this.
Regards
Lawrence
Thank you for calling me back. The agent who contacted me this afternoon said the matter was escalated to your finance but unfortunately they do not work weekends.
She assured me she will call me back on Monday to give an update.
Lets see as this is not the first time I have been told this.
Regards
Lawrence