SB
Sannet B
1 reviews | Active since Mar 2025
25 Mar 2025, 17:11
Makro. Do not order online!!
On the the 16th of March 2025, I ordered an Excel B Beige Canvas Tent. Product code TNTH9G5YATFFMY9Q that I paid R5900 for. On the 19th of March i received the delivery. But to my dissapointment it was a beach gazebo cover only. NO TENT! I contacted customer service and they said that they are sory for yhe incoveniance but will sent the correct product. They delivered again on Friday the 21st of March 2025. Again only tent poles no canvas!! I spoke to Kutladlo at customer service on the 25th of March 2025 at 16:30 and again sorry for the inconveniance!!. They will email me when they will deliver the correct product. My advice, do not order from MAKRO online!! BAD CUSTOMER SERVICE!!!!!
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Replies (3)SB
Sannet B's updateReviewer Update
07 Jun 2025, 17:49After months of phone calls and fights I get an e-mail from makro stating that they cannot except my return??? You guys sent me the wrong stock!! Now you dont want to give me my money back. I did what you requested of me, now you tell me that you cannot except my return because I was in store!!! I have not been in a makro store. I stay in the middle of nowhere on a farm in Limpopo. I spoke to Hector the supervisor of your customer service and he told me it will be sorted out. You leave me no choice but to open a case of theft against you now. Return ID M2M9MVVHGN7. R5900 will be payed back by your company.
SB
Sannet B's update07 Jun 2025, 17:49
Reviewer Update
After months of phone calls and fights I get an e-mail from makro stating that they cannot except my return??? You guys sent me the wrong stock!! Now you dont want to give me my money back. I did what you requested of me, now you tell me that you cannot except my return because I was in store!!! I have not been in a makro store. I stay in the middle of nowhere on a farm in Limpopo. I spoke to Hector the supervisor of your customer service and he told me it will be sorted out. You leave me no choice but to open a case of theft against you now. Return ID M2M9MVVHGN7. R5900 will be payed back by your company.
SB
Sannet B's updateReviewer Update
07 Jun 2025, 17:50It took you months just to get a courier to come and collect the wrong items!!!
SB
Sannet B's update07 Jun 2025, 17:50
Reviewer Update
It took you months just to get a courier to come and collect the wrong items!!!
SB
Sannet B's updateReviewer Update
07 Jun 2025, 17:52And I will open a ***** case against you.
SB
Sannet B's update07 Jun 2025, 17:52
Reviewer Update
And I will open a ***** case against you.