CC
Celeste C
1 reviews | Active since May 2020
24 Aug 2026, 10:19
Makro do not deliver
I place online order on 5 Aug. My item was ready to ship 14 Aug. Still received nothing. Makro whatsapp service is so poor. Waited an hour for someone to reply. Today with there whatsapp I was throw to a Jane. She was not chatting with me. Only said my order was already escalated. If I phone the woman also told me she will escalate my query! How long am I now suppose to wait! Makro service is extremely poor. Anyone from Makro who can help???
Helpful (0)
Replies (8)0
Replies (8)
Makro's replyOfficial
24 Aug 2026, 10:37Hi Celeste,
Thank you for contacting us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll be in touch.
Kind regards,
Makro Social Media Team
Thank you for contacting us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll be in touch.
Kind regards,
Makro Social Media Team
Makro's reply24 Aug 2026, 10:37
Official
Hi Celeste,
Thank you for contacting us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll be in touch.
Kind regards,
Makro Social Media Team
Thank you for contacting us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and we'll be in touch.
Kind regards,
Makro Social Media Team
CC
Celeste C's updateReviewer Update
24 Aug 2026, 10:51Do you even know my order number to follow up?
OD***.
OD***.
CC
Celeste C's update24 Aug 2026, 10:51
Reviewer Update
Do you even know my order number to follow up?
OD***.
OD***.
Makro's replyOfficial
24 Aug 2026, 11:02Hi Celeste,
Thank you for the above.
Yes, we could see your OD number, as you've called in to follow up on the delivery.
We're looking into this and we'll be in touch.
Kind regards,
Makro Social Media Team
Thank you for the above.
Yes, we could see your OD number, as you've called in to follow up on the delivery.
We're looking into this and we'll be in touch.
Kind regards,
Makro Social Media Team
Makro's reply24 Aug 2026, 11:02
Official
Hi Celeste,
Thank you for the above.
Yes, we could see your OD number, as you've called in to follow up on the delivery.
We're looking into this and we'll be in touch.
Kind regards,
Makro Social Media Team
Thank you for the above.
Yes, we could see your OD number, as you've called in to follow up on the delivery.
We're looking into this and we'll be in touch.
Kind regards,
Makro Social Media Team
CC
Celeste C's updateReviewer Update
31 Aug 2026, 13:52I am still waiting for someone to inform me WHAT is going on. Try the whatsapp number few times today...NO REPLY.
Phone customer service and they let me hold soo long, the phone dropped.
Where can I found help?
I am sure Makro bosses dont know about this extreme bad service.
Phone customer service and they let me hold soo long, the phone dropped.
Where can I found help?
I am sure Makro bosses dont know about this extreme bad service.
CC
Celeste C's update31 Aug 2026, 13:52
Reviewer Update
I am still waiting for someone to inform me WHAT is going on. Try the whatsapp number few times today...NO REPLY.
Phone customer service and they let me hold soo long, the phone dropped.
Where can I found help?
I am sure Makro bosses dont know about this extreme bad service.
Phone customer service and they let me hold soo long, the phone dropped.
Where can I found help?
I am sure Makro bosses dont know about this extreme bad service.
CC
Celeste C's updateReviewer Update
31 Aug 2026, 13:54This was escalated about five times now and still absolute nothing. The email support also dont answer.
CC
Celeste C's update31 Aug 2026, 13:54
Reviewer Update
This was escalated about five times now and still absolute nothing. The email support also dont answer.
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Celeste C's updateReviewer Update
31 Aug 2026, 15:24Received a whatsapp that my order will be cancelled and refunded becauce the seller cannot deliver!!
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Celeste C's update31 Aug 2026, 15:24
Reviewer Update
Received a whatsapp that my order will be cancelled and refunded becauce the seller cannot deliver!!
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Celeste C's updateReviewer Update
31 Aug 2026, 17:12My order was placed on Makro website. How long will my refund take to process??
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Celeste C's update31 Aug 2026, 17:12
Reviewer Update
My order was placed on Makro website. How long will my refund take to process??
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Celeste C's updateReviewer Update
31 Aug 2026, 18:15On statement payment date show 7 Aug.
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Celeste C's update31 Aug 2026, 18:15
Reviewer Update
On statement payment date show 7 Aug.