1 reviews | Active since May 2018
Makro do not CPA rights!
Makro Capegate in Cape Town do not honour the Government instituted CPA law! Bought a Verimark vacuum cleaner in January 2019, 3 months later it packed up!! and we don't even have carpets in our house, only tiles!! Took it back and they now want to first send it in to check it out and then will decide what to do. As per the CPA, if a product fails within the first 6 months it is the consumer's right to a refund/repair/replacement. This was not offered to us, and as per the manager, Gawie, it is within his CPA right to send it in, which takes 2 weeks +. My family and I will NEVER support Makro again, and I will not recommend Makro to any person a talk to, in fact I will tell them to stay away from Makro AND Verimark products!!
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced at our Cape Gate branch. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
Firstly allow us to apologize for the service you experienced at our Cape Gate branch. This is definitely not the type of experience, we want our customers to have.
We have brought this matter to the relevant party's attention for them to ensure that corrective measures are put in place. We would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant managers at the store.
Thanks again for taking the time to contact us and We apologize for the inconvenience caused.
Regards,
Makro Hellopeter Team