Makro do not care!!!

During 2023, I bought a Fitness watch from Makro Wonderboom Pretoria. The sales person was quick to convince me that it was a good brand and that they have not had any come-backs and quick to conclude the sale and take my payment. There were cheaper options, but based on his advise I bought the more expensive one at R1300. A month ago, the strap started cracking right through and I took it back to them. The strap is unique to this watch and cannot be replaced with any other strap from another watch shop. I was told that the strap was not covered under the 1 year warranty, and that I would have to buy one. A little frustrated (because I bought this as a single item and was also not told this when asked about the warranty at the time...), I agreed to go ahead and buy this. However then I was told that they do not stock that brand anylonger, eventhough the watch was still under warranty. I asked to speak to the manager of that department, who was very frustrated because she had to leave whatever she was busy with to come and assist me. Not helpful at all, she just confirmed the same story and told me that I already had a few months worth of the watch and that they are a large corporation and there was nothing she could do. This meant that less than a year later, this watch worth R1300 must be thrown in the dustbin! They were so unhelpful and never before have I ever, as a customer, felt so insignificant and small against a large company who were quick to take my money and now just not care!!! I am writing this review so that customers take note of what happened to me and not make the same mistake with Makro...