Makro do better!!!!

I am so frustrated and inhappy at the lack of professionalism and inability to stick to their delivery date regarding the handling of my order under Invoice 4E3H06U326.

An agreement was clearly made for delivery to take place on Friday. However, your driver arrived a day earlier on Thursday, when I was not available to receive the order. I explicitly informed the driver to return on Friday as per the agreed arrangement. Despite this, no delivery was attempted on Friday.

On Saturday, I received another call from the driver while I was attending a convention and again unavailable. During that call, I made it very clear that the missed delivery was not due to any fault on my side and specifically instructed that the order should not be cancelled. I further requested that delivery be rescheduled for the next available day—either today or Monday, should Sunday deliveries not be possible.

To my absolute disappointment, I later received a message stating that the order had been refunded and “resolved” on your side. This is completely unacceptable. The situation has been handled poorly from start to finish, and I am both angry and deeply dissatisfied with the level of service provided.

As a result of this failure, I have been left without essential items that I specifically arranged to have delivered. This has caused significant inconvenience.

I am therefore expect this is the least you can do:

The entire order must be repacked and dispatched immediately.

Delivery must take place as a matter of urgency, either today or tomorrow at the latest.

The order must be honoured at the original special price at which it was purchased.

Please treat this matter with the urgency it deserves and confirm, without delay, when I can expect delivery.

A prompt resolution would be appreciated before I escalate

Kind Regard

Eileen Jacobs