MAKRO dissatisfied, micro customer service!

And my woes with Makro continues. After stopping my purchases from Makro that roughly amounted to R160k a month, I found myself in search of a washing machine. I opted to go the online route in the hope that I would quickly get the machine as they can source from any branch. I is now a month later with no feedback unless I call myself. I have spoken to 5 different people all promising different delivery days. Today was the last straw. I requested a refund and was told to wait 7 days. You want my money upfront before an order can be placed, then you keep my money for a month without having the stock, then you want to keep it for 7 more days! I want my money today!