TS
Thato S
1 reviews | Active since Dec 2018
06 Jul 2019, 13:06
Makro DISSAPOINTMENT!!!
We purchased a BRAND NEW Speed Queen washing machine and tumble dryer on 9 June 2019. Used the tumble dryer twice then realised was not drying clothes properly. We logged a call with Makrosure on Tuesday 2 July, we were told it would take 24-48hrs for a tech to be sent out. Followed up on Thursday the 4th July, we were told it's escalated for follow up coz they can see that no one has called us. Followe up again on 6 July and we now told "sorry we can't help you, you need to wait for Monday"... What *** service, very dissapointed since no one told us we would be sent from pillar to post and back when we need assistance.
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Makro's replyOfficial
06 Jul 2019, 13:37Good day Thato,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please be advised that suppliers do not work on weekends and we are not able to contact them and follow up on this request. The soonest we can give you feedback is on Monday, after we have contacted our suppliers, as they can only be available then.
Again, our humblest apologies for this inconvenience and we are looking to resolve this matter as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please be advised that suppliers do not work on weekends and we are not able to contact them and follow up on this request. The soonest we can give you feedback is on Monday, after we have contacted our suppliers, as they can only be available then.
Again, our humblest apologies for this inconvenience and we are looking to resolve this matter as soon as possible.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Jul 2019, 13:37
Official
Good day Thato,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please be advised that suppliers do not work on weekends and we are not able to contact them and follow up on this request. The soonest we can give you feedback is on Monday, after we have contacted our suppliers, as they can only be available then.
Again, our humblest apologies for this inconvenience and we are looking to resolve this matter as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We do understand your frustration in this regard and we will raise this with the contact center's management.
Please be advised that suppliers do not work on weekends and we are not able to contact them and follow up on this request. The soonest we can give you feedback is on Monday, after we have contacted our suppliers, as they can only be available then.
Again, our humblest apologies for this inconvenience and we are looking to resolve this matter as soon as possible.
Kind Regards,
Makro Hellopeter Team