MW
Matt W

1 reviews | Active since Apr 2012

01 Mar 2019, 14:34

Makro disrespects customers can not deliver! Don't buy from them!

Makro rep**** to a service complaint, for goods bought on the 6th February 2019, I eventually put on Hello Peter on the 14th of February 2019 with the following: Good Day Matt,

Thank you for your feedback. I'm sorry for the service that you've received from our Makro online. This is certainly not the type of experience we'd want you to have.

We take all concerns very seriously and can assure you that your concerns will be investigated.

I'll address the matter with the relevant department and once I've received any feedback, I'll revert back to you.

Regards, Tebogo Koitsio

DO NOT BELIEVE A WORD THEY SAY THIS IS A STANDARD ANSWER - THEY USE TO LULL THEIR CUSTOMERS WHEN THEY CAN NOT DELIVER ON GOODS SOLD. So here is my reply on the 1st of March 2019 after yet another call to the call center where I was now told by Nomsa, they have "picked" the goods of the shelf. What *******! Working backwards Makro? Can not deliver Makro? NO you can't!!!

Hi Tebogo, It is now the 1st of March and Makro has still not made a delivery of my order ... Your promises are just empty lies to lull customers. I am bitterly disappointed. I followed up this order on 18 February 2019 and was again told they are packaging the items. On the 19th the phone call with Zweli was just dropped in my ear after holding on for 30 minutes. On the 27th February I sent an e-mail to which I still have not received a response followed up by a phone call where I spoke to Busisiwe who promised me that a supervisor will call back, to NO SURPRISE NOBODY CALLED BACK! You Tebogo Koitsioe have also not even attempted to revert back to me ... it seems you are also just a nobody who gets ignored by your company ... or you would have had feedback on your investigation by now wouldn't you? :-)

0
Replies (1)
Makro
Makro's reply01 Mar 2019, 16:53
Official
Good Day Matt

I'm sorry that we haven't delivered your order as yet and for the service received.

I will be calling you shortly with regards to this to have the matter resolved.

Kind Regards
Tebogo Koitsioe