dD
denisegrobler D
1 reviews | Active since May 2016
13 Feb 2020, 16:24
Makro disregards their clients - empty promises to refund my money
This will be my 5th review in two month.
A week ago I was apologized to and i Makro said that they would sort out the problem and investigate the matter. Since then they haven't made any contact once again.
My refund has still not been done into my bank account.... I can honestly not understand why it should take two months to do a simple EFT transaction from such a large company.
I urge makro to call me and confirm that my money will be paid into my account asap. I would be ashamed if this was my company.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
13 Feb 2020, 18:36Good day Denise
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter is our priority.
We have received your complaint including the previously sent reviews, we assure you that we are currently addressing the matter with our finance department so that the matter is resolved efficiently. Please note that concrete feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter is our priority.
We have received your complaint including the previously sent reviews, we assure you that we are currently addressing the matter with our finance department so that the matter is resolved efficiently. Please note that concrete feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Feb 2020, 18:36
Official
Good day Denise
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter is our priority.
We have received your complaint including the previously sent reviews, we assure you that we are currently addressing the matter with our finance department so that the matter is resolved efficiently. Please note that concrete feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter is our priority.
We have received your complaint including the previously sent reviews, we assure you that we are currently addressing the matter with our finance department so that the matter is resolved efficiently. Please note that concrete feedback will be relayed back to you within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team