1 reviews | Active since Jul 2011
Makro dishwasher - don't buy from them
I bought a dishwasher and purchased an additional extended warranty from Makro. The dishwasher started to give problems 2 months ago and I contacted them to get the dishwasher repaired with my warranty. In the last 2 months they had to collect and fix the dishwasher 5 times and every time it comes back with the same issue. Every time I need to go into the Makro branch and fill in forms to report the problem, because the branch doesn't answer their phones. The last time they even sent back the dishwasher and told me that I **** and that there is nothing wrong with the dishwasher. I am really fed up with this now and even in this Covid period, every time I need to let the guys collecting the dishwasher into my house which I am not very comfortable with.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Every week they just send me a mail to ask if I have been assisted yet.
It seems like this is going to take forever, so I guess I have no other option but to buy a new dishwasher - and this time it won't be from Makro.
Every week they just send me a mail to ask if I have been assisted yet.
It seems like this is going to take forever, so I guess I have no other option but to buy a new dishwasher - and this time it won't be from Makro.
